Returns and Refunds

Unfortunately we do not accept returns. We assume that the below mentioned product information has been read, and our customers understand and accept that there might be small variations in colour and sizing. Furthermore,due to the long distance between our factory and our predominantly northern hemisphere based customers, the shipping cost to return product is simply not feasible.

  • In order to proceed with your checkout you will need to acknowledge that we are unable to offer any exchanges/refunds on the products sold in our store and that all items are sold as is. 
  • Should you require additional information or images of the products on offer please do not hesitate to contact us.

Cancellations

Should you wish to cancel your order this needs to be done immediately after placing the order and before the items are shipped.

  • To cancel the order please contact us directly via phone +27 (0) 41 992 4880 or email fashion@hinterveld.com
  • We will confirm the order cancellation via email.
  • All refunds from cancelled orders will be processed via Pay Gate and into the account you used to place the order.
  • Bank Charges and handling fees may apply.